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OnDuty AI in the Field: 96% Say Their Work Has Become Easier

OnDuty AI in the Field: 96% Say Their Work Has Become Easier

Boris Szelcsanyi

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Key takeaways

  • Of 100 staff from security companies actively using OnDuty AI in the field, 30 people took part in the survey.

  • 96.6% of participants say OnDuty AI has made their work easier.

  • 93.1% of respondents would actively recommend OnDuty AI, and the same 93.1% consider the time tracking to be fair.

  • 89.7% rate OnDuty AI as technically reliable under real deployment conditions.

  • 44.8% feel they work in a more modern environment thanks to OnDuty AI, and a further 37.9% perceive it as significantly more innovative.

Digital solutions in the security sector have to deliver on one thing above all: they have to work in the field. Not in presentations or concept papers, but where time pressure, responsibility and operational complexity converge.

As part of an employee survey of 100 staff from security companies who actively use OnDuty AI in the field, 30 people took part. The results paint a clear picture: OnDuty AI delivers measurable value in day-to-day operations.

Efficiency gains from the staff perspective

A key finding of the survey is the noticeable reduction in administrative effort in daily operations.

The points mentioned most frequently were:

  • automated check-in and check-out processes with GPS verification

  • the elimination of manual timesheets and after-the-fact corrections

  • a clear overview of shifts, deployment times and tasks

For many staff, this means more focus on the actual security work and less time spent on administrative tasks.

High acceptance in real-world operations

The feedback from the 30 participants shows a high level of acceptance of the application in live operations. Under real deployment conditions in particular, the solution was seen as stable and reliable.

Points singled out for praise:

  • intuitive operation during active shifts

  • fast recording of incidents, observations and notes directly on site

  • structured and traceable documentation

Rather than being seen as an additional burden, OnDuty AI is experienced as a supportive tool in the field.

Transparency, trust and modern security work

Another central aspect of the survey: digital processes with OnDuty AI foster transparency and trust — for staff and for operations management alike.

Many participants reported that, by using OnDuty AI, they:

  • experience clearer workflows

  • see their working hours documented transparently and in a GDPR-compliant way

  • work in a more modern, professional environment

A particularly strong signal from the survey: 93.1% of the staff surveyed would actively recommend OnDuty AI, because the solution makes their working day measurably easier.

The results at a glance

An overview of OnDuty AI's features

The benefits cited in the survey are based on these core features:

  • Digital time tracking — GPS-verified check-ins, automatic hour calculation

  • Intelligent scheduling — shift overview, deployment planning, conflict checks

  • Patrols & guard tours — QR checkpoints, digital guard log, incident reporting

  • GDPR-compliant documentation — legally secure data storage, full transparency

  • Subcontractor portal — seamless collaboration with partner companies

Conclusion: data-driven value in everyday security operations

The results of the employee survey with 30 participants confirm what modern security organizations need: structure, overview and relief — without added complexity.

What becomes clear is this: digital tools create more value than you might initially expect. Beyond operational efficiency, they also strengthen the sense of innovation within a company. In fact, 44.8% of respondents said that OnDuty AI gives them the feeling of working in a more modern environment — and a further 37.9% even perceive their working environment as significantly more innovative. This perception contributes to employee satisfaction and positions the company as a forward-looking employer. In doing so, OnDuty AI drives innovation not only within the company itself, but across the entire security and guarding sector.

OnDuty AI helps security companies focus fully on what matters most: the safety of visitors, staff and infrastructure.

You too can use OnDuty AI to sustainably ensure operational security, oversight and control in demanding deployment environments.

Interested in the full results? If you would like access to all the insights and details from our survey, feel free to get in touch with us directly.

Frequently asked questions

How many staff took part in the OnDuty AI survey?
The survey covered 100 staff from security companies who actively use OnDuty AI in the field. Of these, 30 people took part. The results therefore reflect feedback from real-world operations.
How many staff find their work easier with OnDuty AI?
96.6% of participants say OnDuty AI has made their work easier. The main drivers are the elimination of manual timesheets and the automated check-in and check-out processes with GPS verification.
Which OnDuty AI features do staff value most?
The most frequently cited features were the automated check-in and check-out processes with GPS verification and the clear overview of shifts, deployment times and tasks. Staff also singled out the fast recording of incidents directly on site and the structured, traceable documentation.
Would staff recommend OnDuty AI?
Yes, 93.1% of the staff surveyed would actively recommend OnDuty AI. They cite the fact that the solution makes their working day measurably easier.
How does OnDuty AI affect the working environment?
44.8% of respondents feel they work in a more modern environment thanks to OnDuty AI, and a further 37.9% perceive their working environment as significantly more innovative. This perception contributes to employee satisfaction and positions the company as a forward-looking employer.