Industry
Boris Szelcsanyi
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PSM Austria, an established Austrian security company with over 200 employees, became one of OnDuty's first flagship customers a year ago.
With OnDuty AI, scheduling time was cut from hours to minutes – a single dispatcher now reliably manages a volume that previously required significantly more resources.
Over the course of the year, hundreds of payroll runs were generated directly from operational data, with no manual data transfer between systems.
The integrated audit log automatically and audit-proof documents all schedules, changes, and working hours – available at any time for internal and external reviews.
Automatic plausibility checks detect overlaps, rest-period violations, and availability conflicts during planning itself, so errors are prevented rather than corrected.
About PSM
PSM Austria is an established Austrian security company with over 200 employees. Its day-to-day operations are shaped by changing deployment sites, varied shift models, and high demands on reliability and quality.
In an environment like this, precise planning, transparent working hours, and consistent processes are decisive – for operational excellence as well as for the trust of employees and clients.
One of Our First Flagship Customers
A year ago, PSM decided to take a new path and became one of our first flagship customers. The goals were clearly defined:
Increase operational control – boost efficiency and effectiveness in day-to-day work
Reduce manual effort – less administration, more time for what matters
Eliminate scheduling errors – no overlaps, no forgotten shifts
Minimize risk – prevent missed shifts, late check-ins, and missing data
Make all personnel data centrally available and audit-proof
Ensure compliance – meet the growing regulatory demands and stricter requirements in the security industry
What began as a trial quickly grew into a profound operational shift.
One Year in Numbers
Planning time: reduced from hours to minutes
Previously scattered processes were brought together into a single, end-to-end, auditable system.
Scheduling: From Hours to Minutes
Before OnDuty AI was introduced, scheduling was time-consuming and error-prone. Changes frequently led to rework, manual checks, and uncertainty.
With OnDuty AI's intelligent planning tool:
✓ Shifts are created within a few minutes
✓ The system automatically detects overlaps, rest-period violations, and availability conflicts
✓ Plausibility checks kick in during planning itself
✓ Every change is automatically documented and fully traceable
Result: A single dispatcher reliably manages a volume that previously required significantly more resources.
Payroll Without System Breaks
Over the course of the year, hundreds of payroll runs were generated directly from the operational data.
Because all working hours, shift changes, absences, and corrections are held centrally and consistently on the OnDuty AI platform:
✓ Faster payroll – no manual data transfer required
✓ Full transparency – every hour is traceable
✓ Audit-proof data – all changes automatically documented
Manual reconciliation between systems is a thing of the past.
Operational Control, Risk & Compliance
Audit-Proof Documentation as Standard
A core part of daily work is the integrated audit log. For security companies, traceability is not optional – it is mandatory.
What this means for PSM:
✓ All schedules, changes, and working hours are stored historically
✓ Every adjustment is traceable in time and by organization
✓ Changes are documented automatically – with no manual effort
✓ Audit-proof data available at any time for internal and external reviews
This transparency not only eases day-to-day operations, it also builds trust among employees, management, and external auditors.
What the Security Staff Say
At the operational level, too, the effect became apparent quickly:
Clear schedules → Fewer queries, more planning certainty
Fewer last-minute changes → Better work-life balance
Transparent working hours → No disputes at payroll time
Trust in the system → Higher employee satisfaction
Reliable processes have a direct impact on motivation and satisfaction.
A Foundation for Structured Process Quality
Beyond efficiency, another important effect emerged: structured process quality.
Standardized workflows → Consistent processes across the company
Centralized data → A single source of truth
Automatic checks → Errors are prevented, not corrected
Through these measures, PSM was able to reduce overhead and opportunity costs while sustainably improving the quality of its internal processes.
This laid the operational foundation for systematic quality management.
One Year Later: The Transformation
What began as an experiment became a measurable transformation.
With a single platform, clear processes, and automated logic, PSM has proven that modern workforce management solutions deliver concrete, measurable results in real-world operations.
And This Is Only the Beginning.
Looking back on this first year with PSM shows just how powerful the right technology can be – for operational efficiency, compliance, and employee satisfaction.
We look forward to continuing our partnership and reaching the next milestones.