Frequently Asked Questions

You can start in under 48 hours. OnDuty is cloud-based with zero installation — just sign up, import your team (or add manually), and create your first shift. Most companies go live within 2 days, and we provide onboarding support to ensure smooth adoption.

Yes. OnDuty is mobile-first and built for real guards in the field. One-tap check-ins, GPS patrol tracking, and quick photo/incident reporting work just like WhatsApp or SMS — no manuals or training required. Adoption is over 98%, because if guards don't use it, the system doesn't work.

OnDuty automatically generates real-time reports showing patrol completion, incident logs, and guard attendance. Clients can access live dashboards or receive scheduled reports via email — giving them full visibility without extra admin work on your side. It's proof of service delivery that builds trust and retention.

Absolutely. OnDuty maintains complete audit trails for every shift, patrol, and incident. All data is timestamped, GPS-verified, and stored securely in the EU. You can export compliance reports anytime, and our system helps track guard certifications, training renewals, and regulatory requirements automatically.

OnDuty is purpose-built for 24/7 security operations, not adapted from generic workforce tools. We focus on what actually matters: fast scheduling, reliable guard communication, real-time patrol tracking, and client-facing transparency. Plus, our AI-powered insights help you optimize operations, reduce costs, and win more contracts — all in one platform.

The base fee covers your operational readiness: platform availability, compliance logs, and audit documentation. The usage component ensures you only pay for actual work performed. This reflects how security operations actually run.

Billing is monthly. The base platform fee is fixed. Usage is calculated at month-end based on recorded working hours. You receive one clear invoice with both components.

Your base fee adjusts automatically. Add employees as needed — no manual upgrades. If team size decreases, your base fee decreases accordingly the following month.

No minimum commitment. Month-to-month billing with the flexibility to cancel anytime. Annual payment options are available for additional savings.

We accept SEPA direct debit, bank transfer, and all major credit cards. Enterprise customers can arrange custom payment terms.

Yes. Onboarding guidance and email support are included. Dedicated account management and priority support are available for larger operations.

OnDuty works on all modern devices. The mobile app is available for iOS and Android. The web platform works in all current browsers on desktop, tablet, and mobile.

Yes, OnDuty offers an API for integrations with payroll, HR, and ERP systems. We also support standard exports in CSV, Excel, and PDF format.

The mobile app stores all necessary data locally. Guards can check in, complete patrols, and file reports even without an internet connection. Everything syncs automatically when the connection is restored.

We release updates and new features regularly – typically every 2-4 weeks. All updates are automatically available at no additional cost.

All plans include email support. Professional plans have priority support with faster response times. Enterprise customers receive a dedicated account manager and 24/7 phone support.

Yes, we offer free onboarding for all customers. This includes video tutorials, documentation, and a personal kickoff call. Larger teams can book additional training sessions.

Our support team typically responds within 24 hours on business days. For priority support, it's usually within 4 hours. Critical issues are always addressed immediately.