Incident Management for Security Services
Automatic escalation for deviations. From detection to resolution – no incident goes unnoticed. Push, SMS, call – until the problem is solved.
Automatic Escalation. No Incident Goes Unnoticed.
Deviations become visible before they become problems. OnDuty AI reacts automatically – step by step until the problem is solved.
Shift doesn't start
Guard hasn't checked in. System automatically detects the deviation.
Push notification
Automatic reminder to the employee via app notification.
Dispatcher is alerted
Operations center receives escalation. Replacement is searched.
Management notified
Operations manager is notified via email and SMS. Replacement is organized.
Client is informed
Automatic status report to the client with action protocol.
Shift doesn't start
Guard hasn't checked in. System automatically detects the deviation.
Push notification
Automatic reminder to the employee via app notification.
Dispatcher is alerted
Operations center receives escalation. Replacement is searched.
Management notified
Operations manager is notified via email and SMS. Replacement is organized.
Client is informed
Automatic status report to the client with action protocol.
Features for Complete Incident Management
Real-time Detection
Deviations are detected immediately – not at the next patrol round or shift change.
Automatic Escalation
Push, SMS, call – configurable escalation chains up to management.
Incident History
All incidents chronologically documented. Who reported what when and how was it handled.
Automatic Reports
Incident reports are automatically generated and can be forwarded to clients.
Team Coordination
For larger incidents, reinforcements and specialists are automatically alerted.
Compliance-ready
All escalations and responses are documented in an audit-proof manner.
Benefits of Automatic Incident Management
No more incidents that go unnoticed
Average response time under 5 minutes
Automatic documentation for clients and authorities
Configurable escalation levels per site
Seamless integration with time tracking and patrols
Real-time overview for operations and clients
Experience Incident Management Live
See how automatic escalation improves your security operations.